Johnson County Transit Implements New Paratransit Scheduling, Routing, and Dispatching Solution
Reveal Technologies demonstrates proven ROI with incredible transportation efficiency and performance gains – 77% Increase!
Overland Park, KS (PRWEB) January 1, 2014
Reveal Management Services, Inc. (www.revealservices.com) – an Overland Park, KS company is pleased to announce the successful implementation of a turn-key paratransit software system that allowed JCT to achieve and exceed their goals. Their Leadership and Quality Assurance Team along with the powerful administrative functionality of Reveal Technology provides JCT personnel the ability to monitor the transportation services in a manner never before achieved and allows JCT administrators to focus on providing exemplary customer service to the community. Scott Schoessel, Reveal President stated, “The Reveal team is excited about our partnership with JCT and the opportunity to improve efficiencies and customer service. The installation and use of the Suite of Reveal Workflow Technologies for all reservations, automated scheduling, dispatching and reporting provides JCT with the optimal technology that has increased their on time performance and productivity to levels never before achieved. ”.
Johnson County Transit (JCT) is a department of Johnson County, Kansas, government; a county situated southwest of downtown Kansas City, Missouri. JCT provides Suburban Commuter Express Services, Flex Routes, Sheltered Workshop Services, and Paratransit Services. JCT’s paratransit services is called The JO-Special Edition and provides curb-to-curb service for disabled and elderly citizens in the urbanized areas of Johnson County for any trip purpose, and travels into specified areas of Kansas City, Kansas and Kansas City, Missouri for medical trips only.
The implementation and conversion from the legacy software system was very smooth and seamless. Chuck Ferguson, Deputy Director stated “In years past, any software implementation or upgrades were anything but smooth. However, our implementation of the Reveal Technology Solution with the Reveal team was about as seamless as they get. They promised what they would deliver and delivered what they promised. It was a great experience and we are achieving significant benefits”.
- GPS verified productivity of 2.12 rides per service hour, a 73% increase
- GPS verified productivity of 2.62 rides per revenue hour, a 77% increase
- GPS verified OTP in excess of 98%, with some days at 100% on time
- Greater Operation Control
- Emphasis on Quality Customer Service with less complaints
- Increase in ridership of 5% attributed to better customer service
About Reveal Management Services Reveal is a Missouri based Corporation with corporate offices located at 10551 Barkley, Suite 506, Overland Park, Kansas 66212. We are a full-service contract management and software development firm specializing in improving transportation efficiencies, performance, productivity and reducing transportation operating and labor costs through unprecedented technology and services. We have proudly and successfully worked within the transportation industry since 1982, creating a positive impact in productivity, labor, operations, technology, management and customer service. We assist transportation providers and agencies in identifying and creating new and improved transportation opportunities for their communities served and their budgets.
Scott Schoessel, President
Reveal Management Services, Inc.
10551 Barkley Street, Suite 506
Overland Park, Kansas 66212