KCATA Implements New Paratransit Automated Scheduling, Routing, and Dispatching System
KCATA implements new software and work flows for paratransit system resulting in improved customer service and cost reductions
Overland Park, KS (PRWEB) March, 2014
Reveal Management Services, Inc. (www.revealservices.com) – located in Overland Park, KS announced today the successful implementation and go live of new paratransit scheduling, dispatching, and GPS-based mobile data system. The new system replaces an older, legacy system that did not fully meet the needs of KCATA and the region. Scott Schoessel, Reveal President, stated, “KCATA is one of our flagship customers and we are proud to be their long term technology choice for their paratransit system”.
KCATA has been attempting to improve their paratransit and demand response efficiencies and service delivery for many years. They have cycled through many vendors and assorted products but have not been able to achieve their desired results. Legacy products failed to meet their expectations or promises. Reveal has brought a unique approach to their system. Mike Wade, Reveal CTO, says “Our integrated approach to providing managed services and the technology platform allow us to execute systems and work flows very effectively. We actually have staff that provides scheduling and dispatch services for KCATA. They are experts in our solutions so it really makes a lot of sense”.
KCATA and Reveal are in the process of documenting return on investment and increases in customer service levels. KCATA stated they hope to have those available in the next four to six weeks. Initial results, as compared to the legacy system and process, indicate that the numbers will be very positive. Jameson Auten, Director of ADA Services states that “the new system models are work flow and ensure that the service we put on the road is the most efficient and customer focused. We are very happy with the transition to the new Reveal system.”
The Kansas City Area Transportation Authority (KCATA) operates local and express routes, demand-response, bus rapid transit, paratransit, and vanpool services. The mission of the Kansas City Transportation Authority is to develop, provide, manage and coordinate public transit options serving regional customers and constituencies in a safe, courteous, efficient and innovative manner.
About Reveal Management Services
Reveal is a Missouri based Corporation with corporate offices located at 10551 Barkley, Suite 506, Overland Park, Kansas 66212. We are a full-service contract management and software development firm specializing in improving transportation efficiencies, performance, productivity and reducing transportation operating and labor costs through unprecedented technology and services. We have proudly and successfully worked within the transportation industry since 1982, creating a positive impact in productivity, labor, operations, technology, management and customer service. We assist transportation providers and agencies in identifying and creating new and improved transportation opportunities for their communities served and their budgets.
Scott Schoessel, President
Reveal Management Services, Inc.
10551 Barkley Street, Suite 506
Overland Park, Kansas 66212